FAQ

What is the difference between Test Bank & Solution Manual?

Answer:
Test Bank: A test bank is a collection of test questions tailored to the contents of an individual textbook. Many instructors rely on these resources to develop their exams. Test banks may contain any or all the following types of questions: multiple choice, true/false, fill in the blank, matching, and essay/short answer etc. Please check sample chapter for more details.

Solution Manual: A Solution Manual is step by step solutions of end of chapter questions in the text book. A solution manual offers the complete detailed answers to every question in textbook at the end of chapter. Please check sample chapter for more details.

Do you sell the text book?

Answer:
Sorry we do not sell any text book. We only have the test bank & solution manual.

Do you provide sample chapter?

Answer:
Yes, please check the website for a chapter preview free. Simply find the test bank you’re looking for, click on “Download Sample” button to obtain your free sample. In most cases, the sample will contain the first or second chapter from the test bank. If you do not see any sample please contact with us sales@testbankacademy.com.

When will I be able to access my Test Bank or Solution Manual?

You will be able to access your test bank or solution manual you purchase immediately after your payment is cleared. We will also notify you via email once your payment has been confirmed. Instantly, you will be able to download your resources from your email inbox.f

Will my instructor/professor know I purchase such resources from this website?

Answer:
No, all orders are placed anonymously.

Can I buy specific chapters?

Answer:
Unfortunately, we only sell complete test banks.

How can I make payment?

Answer:
Please Search our database for your textbook and add to cart. We just need an email from customers to send invoice link to them.
All payments are securely processed through PayPal. If you do not have a PayPal account you still can make payment by debit/credit cards. You will find an option that says “I do not have a PayPal account!” under the PayPal login. Click on it and enter your card details to use it directly.

What is your Refund Policy?

Answer:
All our products are digital downloads and hence not returnable. However, we have sufficient checkpoints to ensure you can only purchase the right product. First, check the book details and see if they match. Then look into the sample chapter, it has one full chapter of the material you will receive. Do confirm both of the above before you decide to buy.

What is the guarantee that I will get the manual or test bank and this is not a scam?

Answer:
The entire download is instant, no waiting time. We use PayPal as our secure payment gateway and that is a mark of our genuine business. Further, you can talk with us in case of any issues during or after the purchase that you may face.

I have other test bank and solution manual needed not displayed on your website, can you help?

Answer:
Sure, just send us email with complete title, edition, name of authors, ISBN, amazon link etc.

What happens to the information that I provide like my name or E-mail?

Answer:
All this information is needed to ensure the completion of the payment. We do not divulge any information per our terms and privacy policy.

I am unable to open the folder you sent.

Answer:
Please check if you have the compatible software such as WinZip, MS Word, PDF in your PC or the device that you use. If you still have issues, please send an enquiry through the contact enquiry form or email us (sales@testbankacademy.com) so that we can assist you personally through E-mail. Unzipped files ending with the extension (.PDF) can be opened using Adobe Acrobat Reader. Files ending with the extension (.DOC), (.DOCX) or (.RTF) can be opened using Microsoft Word or other text processor. Complete test banks will be delivered in the same format as the sample chapters. If you can open the sample, then you will be able to open the test bank files. If you cannot for any reason open the sample, please contact us for technical support.

Is my order risk free and confidential?

Answer:
No information is logged. We keep zero logs and purge website traffic daily. Our website guarantee’s an anonymous purchase. All orders on our website are 100% risk free guaranteed. All orders are 100% confidential and private guaranteed. Part of our service allows our clients to purchase these study aid material privately and securely.

What if I lose my file and need it again?

Answer:
No problem, we will send you your file again, simply contact us with your order number and we will send it as soon as possible.

What is your privacy policy?

Answer:
We respect your privacy and will never share your information with any third party.

Will I be receiving a hard physical copy of the materials?

Answer:
No. The materials are Microsoft Word documents, PDF, or text files that have been zipped. A zipped file is simply a file that has been compressed to save space and thus the time it takes to download such a file. With that said you can copy, save, edit, and print the materials to your liking.

Is my payment and credit information safe and secure?

Answer:
Defiantly yes. All payments are made through SSL (Secure Socket Layer) encrypted via PayPal. Shop with confidence as we are a PayPal Verified Merchant. We ensure that your entire visit is a safe, pleasant experience.

How do I unzip and view the zipped files?

Answer:
If you do not have winzip/winrar then download free from (www.winzip.com | www.7-zip.org | www.rarlab.com). All of them are free. After you setup any of them, the easiest way to unzip a file is to double-click it. A window with the zipped files contents will open. You can click Extract all files or drag the files out of the window to the desired location (example: the desktop). If you choose to click extract all files, the files will be extracted (unzipped) in the same location as the original file unless you specify a location in the Select a Destination and Extract Files box that appears when you choose to extract them.

How can I contact you if I have any more questions, concerns or comments?

Answer:
Feel free to contact us via email at (sales@testbankacademy.com) or you can click on the contact us link and fill out the form. We will be sure to get back to you as soon as possible, usually within minutes.